At Bert Smith & Co., we ensure that our staff have all the required certifications and other qualifications. We also believe that positive, long-term relationships with clients require adherence to clear performance standards. As a matter of professional practice, we:

• Analyze our clients' needs and professional service requirements to ensure that we meet or exceed the expectations for each engagement;
• Develop client service objectives and prepare a client service plan, based on solid accounting principles and audit standards;
• Execute the plan in a manner that ensures commitments are met, potential problems anticipated and surprises avoided;
• Establish and maintain effective internal and external communications throughout the project;
• Avoid any situation that could be interpreted as a conflict of interest;
• Ensure that professional, technical or client service problems are resolved promptly;
• Obtain from each client, either formally or informally, a regular assessment of our performance;
• Receive fees that are considered fair and reasonable by our clients, and that reflect the value of services provided;